Privacy Policy | YB Solutions

1. Introduction

YB Solutions Ltd ("YB Solutions," "we," "us," or "our") is committed to protecting the privacy of individuals who engage with us through our website and through our professional work. This Privacy Policy explains how we collect, use, store, and protect personal information, and the rights available to you in respect of that information.

This policy applies to personal information collected through our website at ybsolutionsglobal.com and through professional correspondence initiated via the website.

2. Who We Are

YB Solutions Ltd is a company registered in the Republic of South Sudan under company number COY-ZKSK76, with its registered office at Sadecco Building, Airport Road, Juba, South Sudan and regional operations in Nairobi, Kenya.

For the purposes of applicable data protection law, YB Solutions Ltd is the data controller in respect of personal information collected through its website and professional engagements.

If you have any questions about this policy or our handling of your personal information, please contact us at info@ybsolutionsglobal.com.

3. Information We Collect

We collect personal information in the following circumstances:

3.1 Information you provide to us directly

When you contact us through the website contact form, by email, or through professional introduction, we may collect:

your full name;
your organisation and role;
your country and contact details;
the nature of your enquiry; and
any further information you choose to share with us in correspondence.

3.2 Information collected automatically

When you visit our website, we may automatically collect limited technical information, including:

your IP address and approximate location;
the type of device and browser you use;
the pages you visit and the time of your visit; and
the website or source from which you arrived.

This information is collected through standard web analytics tools and is used in aggregate to understand how the website is used.

3.3 Information from third parties

We may occasionally receive information about you from mutual contacts, referral sources, or public records where this is relevant to a professional engagement.

4. How We Use Your Information

We use personal information for the following purposes:

to respond to enquiries made through the website;
to establish and maintain professional relationships;
to deliver and document our professional engagements;
to maintain accurate business records;
to comply with legal, regulatory, and professional obligations;
to protect the confidentiality and security of our work and clients; and
to improve the quality of our website and services.

The legal bases on which we rely are:

Legitimate interests: in responding to enquiries, maintaining professional relationships, and operating our business in a secure and effective manner;
Performance of a contract: where we are acting under a professional engagement with you or your organisation;
Consent: where we have asked for and received your consent for a specific use; and
Legal obligation: where we are required to process information to comply with applicable law.

5. Sharing Your Information

We treat all professional information as confidential. We do not sell personal information. We may share personal information only in the following circumstances:

with trusted third-party service providers who support our operations (including website hosting, email infrastructure, and analytics) and who are bound by confidentiality obligations;
with professional advisers (legal, financial, and similar) where necessary for our business or your engagement;
with counterparties to an engagement where disclosure is required to advance that engagement and is consistent with the terms on which information was shared with us;
where required by law, regulation, court order, or lawful request from a competent authority; and
in connection with the sale, merger, or restructuring of the firm, subject to appropriate confidentiality protections.

6. International Transfers

Our operations span the Republic of South Sudan, Kenya, and the United Kingdom, and our clients and counterparties are located across multiple jurisdictions. Personal information may therefore be transferred to and processed in countries other than the country in which it was collected.

Where personal information is transferred internationally, we take appropriate steps to ensure that it remains protected to a standard consistent with applicable data protection law, including through contractual safeguards with our service providers.

7. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes for which it was collected, and in accordance with our legal, regulatory, and professional obligations.

In general:

enquiry correspondence is retained for up to 24 months where no professional engagement follows;
engagement records are retained for the duration of the engagement and for a period afterwards consistent with applicable legal and professional requirements;
financial records are retained for the period required by applicable tax and regulatory law.

8. Your Rights

Depending on the law applicable to you, you may have the following rights in respect of your personal information:

to request access to the personal information we hold about you;
to request correction of inaccurate or incomplete information;
to request erasure of your information in certain circumstances;
to request restriction of processing in certain circumstances;
to object to processing based on legitimate interests;
to request the portability of information you have provided to us;
to withdraw consent where processing is based on consent; and
to lodge a complaint with a data protection supervisory authority.

To exercise any of these rights, please contact us at info@ybsolutionsglobal.com. We will respond within the time period required by applicable law.

9. Cookies and Analytics

Our website uses a limited number of cookies and similar technologies to enable core functionality and to understand how the site is used. Where required by law, we will seek your consent before setting non-essential cookies.

10. Security

We take the security of personal information seriously. We apply appropriate technical and organisational measures to protect information against unauthorised access, alteration, disclosure, or destruction, consistent with the sensitive nature of our professional work.

No system of information transfer or storage is entirely secure. Where you communicate confidential matters with us, we will where appropriate establish a secure channel in correspondence.

11. Children

Our website and services are directed to professional audiences. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, applicable law, or professional practice. The effective date at the top of this policy indicates when it was last updated. Material changes will be communicated through the website.

13. Contact

Questions, requests, and concerns relating to this Privacy Policy should be directed to:

YB Solutions Ltd
Sadecco Building, Airport Road
Juba, South Sudan
Email: info@ybsolutionsglobal.com